Thank you to everybody who responded to my tax software survey. While it wasn't Ispos-Reid, those who responded indicated that they are indeed using software to prepare their tax returns and are filing tem electronically.
A number of different software products are in use among my respondents, including Profile, Quicktax and Future Tax, but no one that responded indicated that they used a web-based product (so these will remain a mystery to me for now), nor did anyone who responded indicate that they still used paper.
So while my survey sample size was small (but very high quality, thank you again), I think it's reasonable to conclude that CRA has managed to convince people of the benefits of filing online, that it's easier and results in speedier processing, which is particularly attractive if you are expecting a refund.
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